PRIVACY POLICY
DHL Store Naples Chiaia – Via Chiaia, Naples
1. Data Controller
The Data Controller is DHL Store Naples Chiaia, located in Via Chiaia, Naples (hereinafter referred to as the “Controller”).
For any request regarding the processing of personal data, you may contact us using the details provided on the website.
2. Types of Data Collected
The website collects and processes the following categories of personal data:
a) Data entered in contact forms
- First and last name
- Email address
- Phone number
- Pickup and destination address
- Weight and shipment details
- Any additional requests or notes entered by the user
b) Shipment-related data
- Shipment tracking number
- Information regarding shipment status
- Sender and recipient details necessary for service management
c) Browsing data
The website’s IT systems and software procedures may collect certain technical data (such as IP address, browser type, device used, and access time) necessary for the proper functioning of the website.
3. Purpose of Processing
Personal data is processed for the following purposes:
- Managing requests submitted through contact forms (quotes, home pickup, information)
- Organizing and managing national and international shipments
- Customer support
- Shipment tracking
- Compliance with legal, tax, and administrative obligations
- Service improvement and website security
4. Legal Basis for Processing
Data processing is based on:
- Performance of a contract or pre-contractual measures (shipment or quote requests)
- Compliance with legal obligations
- User consent, where required
5. Methods of Processing
Data is processed using electronic and/or paper-based tools, adopting appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of data.
6. Data Sharing
Personal data may be shared with:
- DHL and companies within the DHL network for shipment execution
- Tax, legal, or administrative consultants
- Competent authorities where required by law
Data will not be disclosed or transferred to third parties for unauthorized commercial purposes.
7. Data Retention
Personal data will be retained for the time strictly necessary to:
- Manage shipments and provide assistance
- Comply with legal obligations
- Protect the Controller’s rights if necessary
8. Data Subject Rights
In accordance with Regulation (EU) 2016/679 (GDPR), users have the right to:
- Access their personal data
- Request correction or updating
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
Requests may be sent using the contact details provided on the website.
9. Cookies
The website may use technical cookies and, where applicable, third-party cookies for statistical purposes or to improve browsing experience. For more information, please refer to the dedicated Cookie Policy.
10. Changes to This Privacy Policy
This Privacy Policy may be updated at any time. Any changes will be published on this page.
For further information regarding the processing of personal data, please contact DHL Store Naples Chiaia using the official contact details available on the website.
